FAQ

Most bags have separate pockets for laptops, to keep them in place and protect them. Check the product description of each bag to see whether it fits a laptop of certain size.

"Genuine" is not really genuine, as you would discovered in our blog post. In our leather category, we carry 3 broad types of leather - Full Grain Leather, Crazy Horse Leather and Faux Leather. 

While our leather bags are already competitively priced, we do offer a cheaper range of non-real leather, a.k.a. Faux Leather for our customers. Faux leather bags are made from wide variety of materials and most commonly from PU (polyurethane), the market for faux leather is big and especially towards sustainable fashion. While we are agnostic to any fashion movements, our goal is to provide good looking unique leather bags for you at good prices.

You can read more about our article on What is Faux Leather at our blog.

To know what kind of leather is our bag made of, we will always list it down at our product description. You will see it listed normally as below:

You may want to indulge yourself in this blog post!

Most of our high end leather duffle bags have been treated to protect them from water damage. However, the protecting materials may subside over time and it is recommended to occasionally add some wax based waterproofing leather treatment.

If your leather bag gets wet after all, dry it carefully in a warm dry area, but keep it away from direct heat which may cause it to dry and lose its flexibility. 

Many of our bags are made of leather, which is a natural material and can look a bit different from bag to bag. Moreover, leather bags are manually treated with oils and waxes, contributing to the uniqueness and authenticity of each bag. Besides that, various monitors display colors a bit differently. Please note that variations due to the natural process of manufacturing the bags are not considered defects.

Leather grain can soak up strong smells, mostly from the tanning process in the factory. Getting these smells out of the leather can be done in the following ways:

- Crumple up several sheets of newspaper in a box and place the leather item in the newspaper. Close the box and leave it sealed for 1 to 3 days.

- Use it as often as you can and have it exposed outdoor. This will age the bag and will also soften the leather, effectively opening the pores of the leather, and releasing the bad odor.

- We don't advice to use any other chemical to wipe it, unless they are made and meant for leather cleaning. Baking soda and vinegar are some home remedies that's being used but try it on a small spot first to see it affects the coloring of the leather.

We currently ship to the following countries: U.S., U.K., Canada, Switzerland, Norway, Australia, New Zealand, Singapore, Malaysia, and Israel. We are making efforts to broaden our shipping and will update as we do.

Yes, we do provide expedite delivery service at an estimated surcharge of $25 depending on your location. Please contact us via info@yonderbags.com after your purchase for us to provide a quotation.

Most of our bags ship typically within 1-5 business days. We will send you an email with a shipment tracking code once your bag has been shipped. 

During this handling period, it is important that you would have received an Order Confirmation email from us, and ensuring the details you submitted are correct, without any error, in particular to product colors and shipping address. 

Please notify us immediately if you haven't received the e-mail (you might have given the wrong e-mail address) OR if there are any errors that you would want to modify.

Most of our bags ship typically within 1-5 business days. We will send you an email once your bag has been shipped. As we ship internationally, shipping times may vary from country to country. Average shipping times are as follows: 

1. U.S. - 12-20 days

2. Canada - 16-26 days

3. Switzerland - 15-40 days

4. Norway - 13-26 days

5. Australia - 10-20 days

6. Israel - 19-32 days

7. Malaysia, Singapore - 14-30 days

Please note that due to unexpected delays, sometimes shipping times can be longer. Please allow up to one month for the bags to arrive especially during peak seasons (Christmas & other major festives). You can track your bag's shipping status here. If you have any questions, feel free to contact us at info@YonderBags.com.

Tax laws differ from country to country and sometimes your order may be subject to local tax or import duty. Additional fees such as customs charges may also apply. This is the responsibility of the customer and is out of our control. Under no circumstances will Yonder Bags refund or pay for these fees and it is the customer’s responsibility to confirm what charges there may be prior to placing any order with Yonder Bags.

We accept returns within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

To avoid unnecessary hassle of returns, we encourage you to contact us and enquire more about the products you intend to purchase.

Please read our latest Returns & Refunds Policy for more information.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@YonderBags.com and send your item back to its sender's address.

Please read our latest Returns & Refunds Policy for further info.

If you would like to return or exchange an item for any reason, we ask that you please contact us first so we can handle it in the best and the fastest way. To return your product, you should mail it to the address give by us via e-mail. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. As items usually ship within a week or two, delays that are not up to us may occur. Please allow up to 4 weeks for items to deliver. If you have any questions regarding the shipping status of your items, do not hesitate to write us an email to info@YonderBags.com.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please read our latest Returns & Refunds Policy for more information.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If 1 week after we have approved your refund you still haven't received it, please contact us at info@YonderBags.com.

Please also read our Returns & Refunds Policy for more information.

We work with highly rated suppliers and each bag is checked before is shipped. Since our bags are handmade, defects are sometimes unavoidable and in reality, the handling of the bag by each user is also different. 

Hence, we setup this warranty policy to address this issue and hope to give our customers a top-notch experience in using our products and services.

Sometimes goods can be damaged during transit, if you received your bag broken, contact us immediately with a photo of the defect and we will issue a new bag to you. 

If after a certain usage (within 3 months time frame) and your bag is broken, email us with a photo of the defect and we can resolve it by issuing a partial refund to you as a fixing fee, for you to bring it to a local bag repair shop to have it fix. We believe this approach is the most practical so far as we do not have local operations in countries that we served.