FAQ

"Genuine" does not mean 100% authentic leather, as is specified in our blog posts. In our leather category, we carry 3 types of leather —Full-Grain Leather, Crazy Horse Leather, and Vegan Leather. 

While our bags are already competitively-priced, we do offer a cheaper range of non-real leather, or vegan leather, to accommodate customers of all budgets. Vegan leather bags are produced with a wide variety of materials, among them PU (polyurethane). The market for vegan leather has become much bigger and more popular over the years, especially as a type of ethically-sourced, sustainable fashion. While we don't endorse any particular fashion movement, our primary goal continues to be to provide unique, attractive bags for you at affordable prices. 

We will always specify which type of leather a bag is made from in the product descriptions. 

You will see it listed in the following formats:

• - Made of durable, water-resistant vegan leather
• - Made of high-quality full-grain leather
• - Made of high-quality crazy horse leather

You can read more about vegan leather in our blog article that addresses the question: What is Faux Leather?

To know what kind of leather is our bag made of, we will always list it down at our product description. You will see it listed normally as below:

• - Made of durable, water-resistant faux leather
• - Made of high-quality full-grain leather
• - Made of high-quality crazy horse leather

Most of our high-end leather duffle bags have been treated to protect the material from water damage. However, the protective materials may subside over time, so it's recommended that you occasionally add some wax-based, waterproofing leather treatment to your product after extended use. 

If your leather bag gets wet, dry it carefully in a warm, dry area, but remove from direct heat which may cause it to dry out and lose its flexibility. 

Leather grain can soak up strong smells, mostly from the tanning process in the factory. Removing these smells from the leather can be done in the following ways: 

• - Crumple up several sheets of newspaper in a box and place the leather item in the paper. Close - the box, and leave it sealed for 1-3 days.
• - Use the product as often as possible, especially exposing it to the outside air. This will age the bag and soften the material, effectively opening the pores of the leather and releasing the bad odor. 
• - We don't advise using chemicals to wipe bags down, unless such solvents are naturally made or specifically designed for leather cleaning. Baking soda and vinegar are a few home remedies that may be used for odor removal, but try only on a small section first to see how material reacts, and especially coloration. 

We currently ship to the following countries: U.S., U.K., Canada, Switzerland, Norway, Australia, New Zealand, Singapore, Malaysia, and Israel. We are making efforts to broaden our shipping and will update as we do.

Yes, we do provide expedite delivery service at an estimated surcharge of $25 depending on your location. Please contact us via info@yonderbags.com after your purchase for us to provide a quotation.

Most of our bags ship within 1-5 business days. We will send you an email order confirmation with a tracking code once your order has shipped. 

During this handling period, it is important that you review all of the details in your Order Confirmation email, and take the time to ensure that all such details are correct —especially item color and shipping address. 

Please notify us immediately if you haven't received your confirmation email, or if there are any errors that you'd like for us to modify. 

Most of our bags ship typically within 1-5 business days. We will send you an email once your bag has been shipped. As we ship internationally, shipping times may vary from country to country. Average shipping times are as follows: 

1. U.S. - 12-20 days

2. Canada - 16-26 days

3. Switzerland - 15-40 days

4. Norway - 13-26 days

5. Australia - 10-20 days

6. Israel - 19-32 days

7. Malaysia, Singapore - 14-30 days

Please note that due to unexpected delays, sometimes shipping times can be longer. Please allow up to one month for the bags to arrive especially during peak seasons (Christmas & other major festives). You can track your bag's shipping status here. If you have any questions, feel free to contact us at info@yonderbags.com" target="_blank" title="Email us" rel="noopener noreferrer">info@yonderbags.com.

Tax laws differ from country to country and sometimes your order may be subject to local tax or import duty. Additional fees such as customs charges may also apply. This is the responsibility of the customer and is out of our control. Under no circumstances will Yonder Bags refund or pay for these fees and it is the customer’s responsibility to confirm what charges there may be prior to placing any order with Yonder Bags.

We accept returns within 30 days of purchase. If 30 days have passed since your initial purchase, we unfortunately won't be able to offer any refunds or exchanges. To be eligible for a return, your item must be unused, in the same condition you received it, and returned with original packaging. To complete your return, we require a receipt or proof of purchase. 

To avoid unnecessary return hassles, we encourage you to contact us and inquire about the products you intend to purchase if you have any questions or concerns.

Please read our latest Returns & Refunds Policy for more information.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@yonderbags.com and send your item back to its sender's address.

Please read our latest Returns & Refunds Policy for further info.

If you would like to return or exchange an item for any reason, we request that you contact us first so that we can handle it in the most efficient way possible. To return your product, you should ship to the mailing address we'll provide via email. You will be responsible for paying your own shipping costs upon returning your item. Shipping costs are non-refundable. 

Depending on your location, timing may vary regarding how long it may take for an exchanged product to reach you. Items usually ship within a week or two, but note that delays are possible that are beyond our control. Please allow up to 4 weeks for items to reach you. If you have any questions regarding the shipping status of your items, do not hesitate to email us at: info@yonderbags.com. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. 

Please read our latest Returns & Refunds Policy for more information.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If 1 week after we have approved your refund you still haven't received it, please contact us at info@yonderbags.com.

Please also read our Returns & Refunds Policy for more information.

We work with highly-rated suppliers, and each bag is thoroughly checked for defects before it is shipped. However, since our bags are handmade and therefore more vulnerable than cheaply-made products, defects are sometimes unavoidable.

As a result, we've established a warranty policy to address the issue, and hope to give our customers a top-notch experience. 

Read more about our Warranty here.

Sometimes, goods can be damaged in transit. If you received your bag broken or deficient in any way, contact us immediately with a photo of the defect, and we will issue you a new bag. 

If after a certain time frame of usage (within three months) your bag begins to break down, email us with a photo of the defect, and we can resolve it by issuing a partial refund to you as a "fixing fee" (enabling you to have it repaired at a local leather or bag shop at a reduced cost). We have found this approach to be the most practical, as we do not currently have local operations in all of the countries we serve.